.

Services and Support

• Overview
• Professional Services
• Managed Services

Managed Services

Our support services provide comprehensive, highly responsive support services. Our Support team makes sure that any issues that require our help are addressed, triaged, diagnosed and resolved quickly and accurately. Our standard is to have every support question, no matter how complex, properly answered promptly.

Our support also includes on-site service when necessary, with response times determined in advance by customer-specific service level agreements. Ultimately, we want each of our clients to get the full benefit of their investment at all times, and we will do whatever is necessary to make that happen.

Service desk

The average IT environment consists of such a broad mix of technology that it’s near impossible to have all the expertise to overcome every system issue in-house. So when your internal skills are pushed to the limit you need the peace of mind that additional help is on hand – the reassurance that with one phone call your query will be dealt with swiftly by someone who cares about getting it sorted. This is the straightforward guiding principle behind our service desk and is an invaluable complementary resource to the smooth running of any IT function

Maintenance

Irrespective of advances in technology at some point in time, normally the most inconvenient, it will go wrong and stop working. It is at this point that you need a trusted and responsive partner to fix the problem quickly and with minimal disruption. We offer a range of reactive maintenance services to get your organisation back up and running as quickly as possible.

Systems Management

Modern businesses rely on their intellectual property, and therefore the systems that are used to access this information are key. We help our customers deploy and operate solutions that monitor and manage mission critical systems to prevent issues arising.

Network Management

Networks now support multiple systems, Voice, Video, Access Control, CCTV as well as data traffic are all supported across a converged IP network. We will help design a resilient network that removes single points of failure and also provide options for monitoring and managing the network, giving IT staff the information they need to effectively support and grow their infrastructure to meet their organisations changing needs.

Monitoring

Remote monitoring can dramatically lower the cost of IT support. Our technicians can perform scheduled maintenance and automatically roll out software upgrades without setting foot on your premises.

Our remote monitoring software allows us to remotely troubleshoot your network without disrupting your users. We can support servers, desktop PCs, printers and routers including software updates and patches, defragmentation of hard disks and other vital housekeeping tasks. Our technicians can monitor and manage your infrastructure from any location using a web browser. Our comprehensive remote monitoring and management solution is capable of monitoring all IP devices within your IT network to enable you to discover, monitor, manage and report on all aspects of your business infrastructure.

Whether your infrastructure is based on-premise or in the cloud, we will ensure that your infrastructure is in expert hands. Our technicians will help you throughout the lifecycle of your IT platform. We have a strong belief that “one size doesn’t fit all”, and accordingly offer various levels of support and monitoring packages to meet your business and operational requirements.