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Services and Support

• Overview
• Professional Services
• Managed Services

Professional Services

Our Professional Services provide our customers with highly skilled and experienced technical and project experts to assist them with the design, deployment and acceptance testing of their IT projects.

Project Management

We have dedicated Project Management personnel within the Project Services division who are accredited to Prince2 standard. They provide our customers with a fully focused resource to manage the delivery of any part of the overall programme, either on a full-time or risk specific basis.

Audit

The network today is at the heart of enhancing business productivity by allowing workers to collaborate more effectively by sharing rich content such as voice and video as well as data. This service will help you rapidly identify what resources you have whilst making practical recommendations to enhance your network to meet your business needs.

Consultancy and Design

The initial design phase is crucial in all IT projects, it is the time when business issues are defined and documented, that test and success criteria are produced and that budgets are allocated. Our consultants know the technology is a given, where we differentiate ourselves is the understanding of the business impact of a solution, which means the design and consultancy services provided by us address the business criteria which will ultimately be the benchmark against which success is measured.

Implementation

Implementation is the realisation of a technical specification, and our skilled engineers have extensive experience in delivering solutions in line with the technical designs to ensure that the installation meets the predefined business requirements.

Migration

Migrating from a working solution that supports a business process, to a new system is one of the highest risk IT projects. Migration projects normally have short outage windows, require data migration and affect multiple users or departments. We recognise the risks involved, and more importantly have a track record of designing migration project plans that mitigate these risks through extensive planning, testing, and rollback contingency preparation to help our customer’s projects run as smoothly as possible.

Configuration

Our configuration service is a simple time saver that minimises engineering time spent on site configuring a new system by completing everything possible before it leaves our warehouse.

Environmental Disposal

As one of the early focal points in the push towards green IT and a paramount security concern, the disposal of redundant equipment is an inevitable consequence of any project. Disposal should not be treated as an afterthought and working with us on a fully managed disposal strategy means your assets will be retired in a socially responsible manner in line with all current legislation.