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In response to today’s changing work styles and the need for real-time collaboration, organisations are looking for integrated productivity tools that enable users to communicate from anywhere in a cost-effective and secure manner. Solutions such as Microsoft Lync™ Server and Mitel Unified Communicator Advanced (UCA) deliver a fresh, intuitive user experience that brings together the different ways people communicate in a single interface. This unified experience facilitates rapid user adoption, while the ability to support a full range of communications from a single platform reduces both capital and operational costs.

A recent Frost & Sullivan study shows those that employ more advanced IP-enabled Unified Communications & Collaboration (UC&C) tools benefit from improved business performance.

Stay connected from virtually anywhere, with just a standard Internet connection, Lync and UCA offers the same rich functionality and security features outside the firewall without requiring a Virtual Private Network (VPN) connection, and enables mobile and Web access across leading browsers and platforms.

With UCA and Lync, you can get instant access to features such as

	Presence status information
	Instant messaging
	Click-to-start internal voice and video conferencing
	External video conferencing with web gateway
	Mobile working with Softphones
	Messaging integration with your email client
	Knowledge management

Those with a highly mobile, geographically dispersed workforce and/or operations.

Businesses which require a high level of customer service and interaction.

Those who have a demand for instant access to information, regardless of location or available devices.

Business that want to reduce operational and travel costs whilst improving productivity, collaboration and communication.