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Communication Solutions

• Communications Overview
• IP Telephony
• Video Conferencing
• Unified Communications
• Management
• Call Recording
• Integration

What our clients say

Computer Telephone Integration (CTI)

Successfully integrating back office applications such as accounting, order tracking and customer management with your telephone system allows you to dramatically improve the service you offer your customers and the effectiveness and efficiency of your customer-facing teams.

When calls are received, providing the caller's records are held, their details can 'pop' on the PC screen on the desktop. This means that your staff can then answer a call with a personalised greeting, offer a more efficient and personal service or even identify possible cross-selling opportunities that could result in additional revenue for your business.

Key benefits of CTI

	Calls are dealt with more efficiently, leading to increased customer satisfaction.
	Customer-facing teams can address callers by name and have all their details in front of them before the call is connected, increasing customer service levels.
	You can minimise the time spent gathering information and therefore shorten the length of the call saving costs and increasing employee productivity.
	Dialling, answering, transferring and placing calls on hold can all be managed on-screen for increased productivity.
	Databases created for other purposes can be used as directories, allowing your customer-facing teams or contact centre agents to dial numbers and send instant messages directly from their PC.
	Allows your organisation to provide a better, faster and more personal service.